No matter what the product or service, at some point in time your are going to be staring at a strange error message, a dead television screen or a punctured inflatable novelty toy. Face it, at some point in your life you are going to need to get help or support.
If you have paid support all you need to do is login at www.movabletype.com and click on the Open a New Ticket link. In my experience the support offered has been timely and accurate.
Without paid support you have two options:
- Bitch and Whine on your blog, twitter and any number of social media sites. This is a bit like complaining in a coffee shop about the poor performance of you cellphone in the vain hope someone from the manufacturer is in earshot sipping a cappuccino and fixes it there and then. It probably won't help, but it might make you feel a bit better.
- Go to the community for help.
There are two sites you can visit to get help from the community, forums.movabletype.org and forums.sixapart.com.
A few suggestions about posting
- Post Titles. You should try and summarise your problem in the post title. HELP!!!! doesn't say anything about your problem. Sidebar is pushed to the bottom of entries, gives us more of an idea and maybe someone quickly scanning the forum post titles will see it and know the answer.
- The Details. You should include the version of Movable Type and any other useful information, for example; If you are having problem with your layouts a link to your site is needed. If you are getting 500 errors then the output of mt-check would be useful or knowing that it does not run.
If your question is complicated then you may need to wait while someone may need to replicate the problem or test a solution.
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